Privacy Policy

Last updated: January 1, 2024

1. Information We Collect

At Nova, we collect information you provide directly to us, such as when you:

  • Create an account or make a purchase
  • Contact us for customer support
  • Subscribe to our newsletter
  • Participate in surveys or promotions

This information may include your name, email address, phone number, billing and shipping addresses, payment information, and other details necessary to provide our services.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support and respond to your inquiries
  • Send you important updates about your orders and account
  • Improve our products and services
  • Send marketing communications (with your consent)
  • Comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who help us operate our business
  • To comply with legal requirements or protect our rights
  • In connection with a business transaction (merger, acquisition, etc.)
  • With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Object to or restrict processing of your information
  • Data portability
  • Withdraw consent where processing is based on consent

7. Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate measures to ensure your information receives adequate protection.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Nova
First Floor 1005
Golden Plaza, Ring Road
Surat, Gujarat 395002
India Email: [email protected]
Phone: +91 (982) 5139726